Sits on top of any ITSM tool. Tracks the complete incident journey. Turns every incident into SLA evidence, engineer coaching, and organisational intelligence — automatically.
ServiceNow moves tickets. PagerDuty sends alerts. But when the incident closes — the learning stops. DeliveryIQ is the layer that captures what happens next.
DeliveryIQ captures every stage of every incident — from detection through closure — and generates four types of intelligence from that single data source.
Start with one module. Add more as you grow. All powered by a single incident lifecycle data source.
Webhook or API connection to ServiceNow, Jira, Freshservice, PagerDuty, or any ITSM tool. Setup in 30 minutes. No disruption to existing workflows.
DeliveryIQ includes a lightweight incident capture app for teams using email, WhatsApp, or Excel. Works for any team regardless of tooling maturity.
Detection, assignment, diagnosis, escalation, resolution, closure — every event timestamped and analysed against benchmarks automatically.
Engineers receive coaching. Managers see performance trends. Executives see SLA evidence. All from a single incident lifecycle data source.
Correctly escalated to L3 at 14:08. Within the 15-minute SLA threshold. Communication to client was timely and accurate.
Network checks performed before log analysis. SOP-DB-003 recommends logs first for this incident type. Consider reviewing the SOP before next DB incident.
MTTR reduced from 47min to 38min. SOP adherence improved from 71% to 85%. Resolution quality trending upward.
Flat monthly rate regardless of engineer headcount. Undercuts per-user ITSM tools by 80% while delivering capabilities they do not offer.
In 2006, I designed a five-component operational excellence framework for a 400-application estate serving one of the world's largest telecoms companies — individual incident feedback per engineer, SOP creation targets, even incident distribution, cross-training, and published standards. The framework achieved 99.99% SLA and was recognised as best in class.
I spent the next 18 years applying the same principles across global enterprise IT delivery engagements in telecom, BFSI, and cloud sectors — turning around red projects, rescuing accounts under termination notice, and consistently delivering operational excellence through people development.
In May 2026, I realised: everything I did manually for 24 years, AI can now do automatically. DeliveryIQ is the automated version of a framework proven across four continents and some of the world's largest enterprises.
Request early access. We are onboarding pilot clients across India. Free 60-day pilot for qualifying IT delivery organisations.